Refund Policy

This Refund Policy applies to day passes, hot desk bookings, meeting room reservations, event space rentals, virtual office packages, and memberships purchased from Hue Workspace.

Promotional offers or custom agreements may include different terms, which will be stated at the time of purchase.

Cancellations made at least 24 hours before the booked start time are eligible for a full refund or reschedule, subject to availability.

Cancellations made less than 24 hours before the start time, or no-shows, are non-refundable.

Cancellations made at least 48 hours before the reserved start time are eligible for a full refund or credit toward a future booking.

Cancellations within 48 hours of the start time may receive a 50% refund at our discretion, depending on whether the room can be rebooked.

Same-day cancellations and no-shows are non-refundable.

Monthly memberships and virtual office packages are billed in advance. You may cancel renewal before the next billing cycle to avoid further charges.

Fees already paid for an active billing period are generally non-refundable, unless required by law or agreed in writing for exceptional circumstances.

Access credentials for our 24-hour workspace remain active through the end of the paid period after cancellation.

Email coworking@linky.com.my with your booking or membership reference, the date of the reservation, and the reason for your request.

Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

If we cancel or materially change a booking for reasons within our control, you will receive a full refund or a free reschedule of equal value.

We are not responsible for refunds arising from circumstances outside our reasonable control, including building emergencies or force majeure events, though we will always try to offer a fair alternative.

Questions about this policy can be sent to coworking@linky.com.my. We aim to respond within two business days.